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The time you scheduled for your appointment is reserved exclusively for you. Out of respect for both our time and yours, we kindly request that cancellations be made with sufficient notice. 

 

Please refer to our cancellation policy below for details.

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Reschedules and Cancellations

The client must give 24 hours notice to cancel or reschedule an appointment. Any late cancellation/reschedule that falls under 24 hours prior to the scheduled appointment time will be charged a 10% late fee.

This fee will be charged to the card on the client's file. If the charge cannot be processed, then the client will be responsible to pay the late fee before they can book any service again.

Late Arrivals 

 

Arriving more than 10 minutes past the scheduled appointment time will result in either a rescheduling or cancellation and be subject to the 30% no-show fee.

No-Show

 

If the client does not show up to their appointment at the scheduled time, they will be given a 10 minute grace period. After 10 minutes past the scheduled service time, it will be considered a no-show resulting in a cancellation and charged the 30% no-show fee.

Sickness

 

If you are sick, especially if running a fever, you must reschedule your appointment. If it's within 24 hours call/text to have us reschedule your appointment and avoid the no-show fee. 

Emergencies

Good communication is key. Emergencies do happen, just please call/text and we'll do our best to accommodate. 

Valiant Skin Studio reserves the right to waive any fee is applicable. 

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Referral Program

 

If you refer a new client, they will receive $10 off their service for mentioning your name. After their completed service, you will also receive a $10 referral discount on your next appointment as a thank you.

 

*Discounts cannot be stacked. Only one discount may be used per service or sale.

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