Question 1

Where are you located?

Accepted Answer

We are located inside Collective Wellness at 3534 East 51st Street. We're to the left of Michael's Salon and you'll see the signage on the window and address is on the door.

Please wait in the front waiting room inside. There is a restroom to the right of the television. If your appointment is after 6pm, the door may be locked if with another client. So please call or text 918-358-6596 when you arrive if it's locked.

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Question 2

Can I bring a friend/family member to my appointment?

Accepted Answer

There is a waiting room that they are more to welcome to sit and wait during your appointment. However, young children need to be supervised. Your service is subject to rescheduling if young children are brought without supervision to sit in the waiting room.

Question 3

What if I'm running late?

Accepted Answer

There is a 10-minute grace period for all appointments. If you arrive more than 10 minutes past your scheduled time, your appointment may need to be rescheduled and subject to the 20% late fee or if cancelled there is a 50% no-show fee.

I understand that delays happen, so please call or text if you're running behind. I will always do my best to accommodate.

Question 4

What is your cancellation policy?

Accepted Answer

Valiant Skin Studio requires at least 24 hours notice to cancel or reschedule an appointment. Cancellations or reschedules made within 24 hours will be subject to the 20% late fee, and no-shows are charged a 50% fee. The fee will be charged to the card on the client's file on the day of the original appointment. If the charge cannot be processed, then the client will be responsible to pay the late fee before they can book any service again.

Question 5

What is your return policy?

Accepted Answer

At Valiant Skin Studio, all service sales, retail purchases, and gift certificates are final sale. We want you to feel confident in your purchases, so you can always request a skincare sample before committing to a full-size product.

If you are unsatisfied with the outcome of a service, a complimentary "touch-up" is available within 48 hours of your original appointment. Failure to receive this touch-up will result in the forfeit of any refund. If you are still unhappy after receiving the complimentary touch-up, Valiant Skin Studio will use fair and reasonable judgment to determine if a refund of any kind should be issued.

Question 6

Do you have a referral program?

Accepted Answer

Yes, we do! We love to show our appreciation for your support.
Refer a friend and they’ll receive $10 off their first service when they mention your name at checkout. As a thank you for the referral, you'll also receive a $10 discount on your next service.
Please note that discounts cannot be combined. Only one discount may be used per service or retail purchase.

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